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Refund Policy
  1. DONATION POLICIES:

    Donation
    Please take a moment to review these rules detailed below. If you agree with them, then you may proceed with entering the website. No one from any Gaming companies, associated with any Gaming companies or any such affiliated company or its Related to any Game companies is permitted to enter these web sites or view any content contained within these sites at any time what so ever due to controversial reasons. You agree to give up all legal rights towards Valyria MU when Donating, Pursuant to Art. 725, 726 & 727 of the Civil Code of the Philippines “Donation is an act of liberality whereby a person disposes gratuitously of a thing or right in favor of another, who accepts it.”

    Refunds
    We will not provide refunds under any circumstances. VIP Membership is voluntary, and if a user does not wish to be a member, he should not seek entry. If you are banned due to violation of our player rules, you will not get a refund. If you do not like the service, you will not get a refund. If you unexpectedly did not receive your certificate, and don't have any proof of your donation, you will not get a refund. You may appeal your case regarding your donation on the forums in the VIP Issues section, and we will review your case. It's not required for you to make a donation to enjoy the full experience of Unified MU it's completely optional and is done at your own risk.

    Exchange
    If you for any reason have store item(s) damaged, broken, lost, etc. you may not receive an exchange or replacement even if you have proof of your donation. Only a member of Management has the authority to replace your reward item if they feel the receipt you've presented is authentic.

    Lost Items and Characters
    Due to a lot of scams, Unified MU is not responsible for lost items, characters etc. Only you are responsible for safety of your items, characters etc. Remember never share your account information with other users.

    Charge Backs
    Any attempts to reverse donation will be met with an automatic and immediate permanent ban. All accounts tied to this IP address will be permanently banned. Our accounting team always contests each and every charge back and has a high success rate. If this fails, charge backs are routinely sent to a third-party collection’s agency, and the buyer's credit history will be affected if the charge is not paid for.